Privacy Policy

1. Who operates Cenvarel

Cenvarel is an independent software and automation project operated by Adonias Lemma, an individual. Adonias Lemma is the operator responsible for this website, the Cenvarel Lead Recovery Demo, and the SMS program described on the SMS Program page. In this policy, “Cenvarel,” “we,” and “the operator” refer to Adonias Lemma acting under the Cenvarel project name. Cenvarel is not a corporation, limited liability company, or agency.

The name “Cenvarel HVAC Demo” that appears in demonstration text messages is a fictional business name used only for testing. It is not a real company.

2. What this policy covers

This policy covers:

• this website (cenvarel.net), and
• the Cenvarel Lead Recovery Demo, including calls to and text messages exchanged with the Cenvarel demo number, (360) 526-8038.

This website is a static site. It does not use cookies, analytics, tracking pixels, advertising, embedded third-party scripts, or contact forms. Our hosting provider may record standard technical request logs as described in section 5.

3. Information collected

When you participate in the Cenvarel Lead Recovery Demo, the following information may be collected:

• Phone number. The mobile number you call or text from, including numbers that text DEMO but never confirm with YES (kept only to record that no consent was given).
• Call and message metadata. For example, the time of a call or message, whether a call was answered or missed, message identifiers, delivery status, and any opt-out or opt-in keyword you send.
• Limited service-request information. The content of text messages you send to the demo, and the structured details the demo asks for: the type of service needed, the property ZIP code, the name you want on the request, and your preferred appointment time.
• Consent status. Whether and when you texted DEMO (enrollment request, status pending), YES (confirmation, status opted in), STOP (status opted out), or START (re-enrollment request, status pending again). No automated missed-call text is sent unless the status is opted in.
• Technical and error records. Workflow execution records, error logs, and delivery failures, which may include a reference to your phone number or a redacted summary of a message.

The demo does not record phone calls. It does not ask for, and you should not send, payment information, government identification numbers, passwords, or health information.

4. How information is used

Information is used only to:

• operate and test the Cenvarel Lead Recovery Demo, including detecting missed calls and sending the demonstration text messages described on the SMS Program page;
• respond to your messages and continue the service-related conversation;
• process appointment requests, including checking a dedicated demo calendar for availability and recording a demo appointment;
• identify and escalate messages that suggest a safety hazard to a person;
• prevent duplicate messages, duplicate appointments, and repeated processing of the same call or message;
• troubleshoot errors and improve the reliability of the workflow; and
• calculate non-financial test metrics, such as how many missed demo calls received a reply or how many demo conversations reached an appointment request.

Information is not used for marketing, advertising, profiling, or automated decisions that have legal or similarly significant effects on you.

5. Service providers

The demo relies on the following service providers, which process information on the operator's behalf in order to provide the service:

• Twilio carries voice calls and text messages to and from the demo number and stores the associated call and message records in the operator's Twilio account.
• Google provides email (Gmail) used for internal alerts to the operator and Google Calendar used for the dedicated demo calendar. An alert or calendar entry may include limited service-request details.
• Cloudflare hosts this website and provides network security for the automation server. Cloudflare may record standard technical request logs, such as IP address, request time, and requested page, as part of providing that service.
• n8n (self-hosted) is the automation software that runs the demo workflows. It is operated by the operator on the operator's own equipment, and it stores the demo's contact, conversation, appointment, and error records.

Each provider's own privacy practices apply to the data it processes for us. These providers are used to deliver the service, not to market to you.

6. Sharing and disclosure

We do not sell personal information. Mobile information, mobile phone numbers, and SMS opt-in consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

Information is disclosed only:

• to the service providers listed in section 5, as needed to provide the service;
• to the person or business participating in a specific demo conversation, when a message or appointment request is escalated to a human for review (during the current testing program, that person is the operator);
• when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect the safety, rights, or security of any person, the demo, or the public, including responding to a message that suggests an emergency; and
• with your direction or consent.

7. Retention and deletion

Demo records are kept only as long as reasonably needed for the purposes in section 4. In practice, this means conversation and appointment records are kept while a demo conversation is active and for a limited period afterward for troubleshooting and test-metric purposes, and are then deleted or reduced to non-identifying summaries. Workflow execution logs are kept for a limited, configurable period. Records held by Twilio, Google, and Cloudflare are subject to those providers' own retention settings and policies.

We do not promise a specific deletion timetable because the demo is still being tested and retention settings may change. You can ask for your information to be deleted at any time; see section 8.

8. Your choices

• Opt out of text messages. Reply STOP to any demo message. You are opted out immediately and receive no further automated text messages from the demo unless you re-enroll by texting START and then replying YES to the welcome message (while you are opted out, DEMO or YES alone does not re-enroll you). Opting out of text messages does not prevent a non-SMS communication that is required for safety or legal reasons.
• Get help. Reply HELP to any demo message or email support@cenvarel.net.
• Request access, correction, or deletion. Email support@cenvarel.net from an address you control and include the mobile number you used with the demo so the request can be verified. We will respond within a reasonable time and confirm what was done. Some records may be retained where a legal, security, or record-keeping obligation applies, for example a record that you opted out so that we do not message you again.

9. Security

Reasonable technical and organizational measures are used to protect demo information. These include encrypted (HTTPS) connections for all webhook traffic, authenticated automation endpoints, credentials stored only in an encrypted credential store, access limited to the operator, minimizing the message content that is stored, and redacting phone numbers and message text from error notifications where practical. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. United States only

The Cenvarel Lead Recovery Demo is intended for testers located in the United States, and the demo number is a United States number. Information is processed in the United States and by the providers listed in section 5 in accordance with their own policies. Please do not participate from outside the United States.

11. Changes to this policy

This policy may be updated as the demo changes. The “Last updated” date at the top of this page shows when it was last revised. Material changes will be reflected on this page before they take effect.

12. Contact

Questions about this policy or the demo can be sent to Adonias Lemma at support@cenvarel.net.

See also the SMS Terms for the Cenvarel Lead Recovery Demo and the SMS Program page.